What’s the best way to contact American Leather Co.?
Please contact us online or give us a call at +1 206-775-7482.

How do you recommend I care for my leather bag?
Our products are made from the highest quality Glove leather and crafted to stand the test of time.  We recommend that you spot treat your leather items with a wet cloth, and regularly condition them with a leather protectant.  You can purchase our recommended leather protectant online.

Do you sell gift cards?
We do!  You can select an American Leather Co. Gift Card in the amount that's right for you.  Please note that all gift cards are final sale and non-refundable.

I've ordered a gift card.  What happens next?
The gift card will be emailed to the address used at checkout.  You can forward this email to the recipient.  The email contains a detailed description for how to redeem the code. Gift cards never expire!

How do I check my gift card balance?
Please contact us online and we'd be happy to help!

What is your Privacy Policy?
Please view our Privacy Policy to learn more.

Is your website ADA compliant?
Please visit our Accessibility page to learn more.


Will my credit card be charged immediately?
Yes. Your credit card will be charged when your order is placed. Upon completion of checkout, you will receive an order confirmation email confirming that your order has been received. We will send you another email to notify you once your order ships.

Why should I create an account?
Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. Create an account online.

How do I change or cancel an order?
Because our system is designed to process orders very quickly, it is not always possible to make any changes or cancel an order after it has been placed.  Please contact us to see if we can make a change to your order. Otherwise remember that we offer free returns!  Please contact for a return label once you have received your order if you wish to return it.

What are my payment options?
We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and AfterPay. Prices for all of our items are listed in US Dollars, whether you're logging in from the US, Canada, or any other country.

How do I use a promo code?
Simply enter your offer code in the text box marked “Promo Code” on the billing page during the checkout process. When an offer code is accepted, it will be displayed in the order summary. Please Note: Promo Codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per order.


What are your shipping fees?
We offer free Ground Shipping for all U.S.A. orders, excluding luggage. For 2-Day or Overnight service, please review the rates at checkout.

When will my order ship?
Please allow 24-48 hours processing time for all ground orders. You must place your order before 11:30am (EST) for same day shipping, otherwise it will be processed the following business day. 

How do I know that my order has been shipped?  How do I track my order?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

My USPS tracking number shows delivered, but I don't have it yet.  What should I do?
Due to the USPS using multiple carriers, at times packages show as delivered 48 hours before arrival.  Please wait 48 hours, and if your package has still not been delivered please contact us.

What countries do you ship to?
We currently ship internationally to Canada & Australia for a $45 flat rate for shipping.  Duties and Taxes will be collectable upon delivery.

Do you ship to PO boxes?
FedEx does not offer service to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address.


What is your return policy?
Beginning with orders placed on 3/15/2023 and after, returns are $5 for all US shipments. $5 will be automatically deducted when credit for return is issued. Product must be in new and unused condition.  Unfortunately we cannot accept any international returns.

Please request a return label online.

How should I ship my return?
Securely repack the product(s) in the original packaging and include any accessories. Apply the pre-paid return label and drop the package off at your nearest USPS location.

When will my credit card be refunded?
Please allow up to 5 business days from the time we received your return to process the refund. And allow up to 10 business days for your financial institution to refund your account. Credit will be refunded back to your account in the same form which it was received.

Can't find the answer you are looking for? Submit an online inquiry to contact us.