Frequently
Asked Questions

GENERAL

What’s the best way to contact you?
Please click here to send us a note through our Contact Us page.

How do you recommend I care for my leather bag?
Our products are made from the highest quality American glove leather and crafter to stand the test of time. We recommend that you spot treat your leather items with a wet cloth, and regularly condition them with a leather protectant. You can purchase the leather protectant we recommend here.

Do you sell gift cards?
We do! Please click here to select a gift card amount that's right for you. Please note that all gift cards are final sale and non-refundable.

What is your Privacy Policy?
Please click here to view our Privacy Policy.

ORDERING

Will my credit card be charged immediately?
Yes. Your credit card will be charged when your orders. Upon completion of checkout, you will receive an order confirmation email confirming that your order has been received. We will send you another email to notify you once your order ships.

Why should I create an account?
Creating an account offers you faster checkout since you will not have to re-enter your shipping and billing information. When you place an order, that information will be filled in automatically to your default addresses. Additionally, all your previous purchases will be saved and viewable in one place. Click here to create an account now.

How do I change or cancel an order?
Because our system is designed to process orders very quickly, it is not always possible to make any changes or cancel an order after it has been placed. Please contact us here to see if we can make a change to your order. Otherwise remember that we offer free returns! Please contact returns@affordableluxurygroup.com for a return label once you have received your order if you wish to return it.

What are my payment options?
We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and AfterPay. Prices for all of our items are listed in US Dollars, whether you're logging in from the US, Canada, or any other country.

How do I use a promo code?
Simply enter your offer code in the text box marked “Promo Code” on the billing page during the checkout process. When an offer code is accepted, it will be displayed in the order summary. Please Note: Promo Codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per order.

SHIPPING

What are your shipping fees?
We offer free FedEx Ground Shipping for all U.S.A. orders, excluding luggage. For 2-Day or Overnight service, please review the rates at checkout.

When will my order ship?
Please allow 24-48 hours processing time for all ground orders. You must place your order before 11:30am (EST) for same day shipping, otherwise it will be processed the following business day.

How do I know that my order has been shipped? How do I track my order?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

What countries do you ship to?
We currently ship internationally to Canada & Australia for a $45 flat rate for shipping. Duties and Taxes will be collectable upon delivery.

Do you ship to PO boxes?
FedEx does not offer service to P.O. boxes. Orders shipping to P.O. boxes will be delayed until we are able to contact you for a business or residential address.

RETURNS

What is your return policy?
We’re sorry your purchase didn’t work out! But don’t worry, we offer free returns for all new and unused products purchased from AmericanLeatherCo.com and shipped within the US. Please contact returns@affordableluxurygroup.com for a return label.

How should I ship my return?
Securely repack the product(s) in the original packaging and include any accessories. Apply the pre-paid return label and drop the package off at your nearest USPS location.

When will my credit card be refunded?
Please allow up to 5 business days from the time we received your return to process the refund. And allow up to 10 business days for your financial institution to refund your account. Credit will be refunded back to your account in the same form which it was received.

Can't find the answer you are looking for? Submit an online inquiry here.